Order cancellation
You can cancel an order any time before it is dispatched. Since we dispatch orders within 24 hours of placement, cancellation requests must reach us as soon as possible.
To cancel, WhatsApp us at +91 9148652123 with your order reference number. Once your order has been dispatched, it cannot be cancelled.
Returns & refunds
Our products are packaged food items. For your safety and ours, we follow these rules:
- Unopened jars: If the seal is intact and the jar is unopened, you can return it within 7 days of delivery for a full refund.
- Damaged on arrival: If the jar arrives broken, leaking, or tampered with, we will replace it free of charge or issue a full refund — whichever you prefer. Please share clear photos of the damaged package within 48 hours of delivery.
- Wrong product delivered: If you received the wrong product, we will pick up the wrong jar and send the correct one at no extra cost.
- Opened jars: Once a jar's seal has been broken, we cannot accept returns. This is a food safety standard, not a brand policy — we follow it strictly to protect every customer.
How to request a refund
Send a WhatsApp message to +91 9148652123 with:
- Your order reference number (e.g. HH-XXXXXX)
- Reason for the return
- Photos of the product (especially if damaged)
We respond within 48 hours with next steps.
Refund processing time
Once we receive the returned product (or approve a damage claim), refunds are issued within 5 to 7 working days to the original payment method:
- UPI / Bank transfer: credited to the same account / UPI ID used at checkout
- Cash on Delivery: refunded to a UPI ID you provide via WhatsApp
The COD handling fee (₹40), if any, is non-refundable unless the return is due to our error.
Items not eligible for return
- Opened or partially used jars
- Products purchased over 7 days ago
- Products not bought directly from www.healingheritage.in
- Bundle products where only some items are returned (entire bundle must be returned together)
Questions?
If you're unsure whether your situation qualifies for a refund, just reach out. We're a small founder-led brand and we'd rather solve a problem than lose your trust.
